Starlink App Issues

Starlink app crashes or won't load.

The Starlink app is essential for setup and monitoring, but it can crash, fail to detect the dish, or show stale data. Most app issues are fixable with basic troubleshooting. This page covers the common problems and their solutions.

Key takeaways

Make sure your phone is on the Starlink Wi-Fi network, not cellular.
Force-close and reopen the app to clear stale state.
Keep the app updated — bugs are fixed in new releases.
The dish works even if the app has issues; use a browser as a fallback.

App won't detect the dish

This is the most common app issue, usually during setup. The app detects the dish over the local Wi-Fi network, so the fix is almost always about connectivity.

1Confirm your phone is connected to the 'Starlink' Wi-Fi network, not cellular or your old Wi-Fi.
2Stand close to the router to ensure a strong connection.
3Force-close the Starlink app and reopen it.
4Restart the router by unplugging for 60 seconds, then retry.

App crashes or freezes

Update the app to the latest version from the App Store or Google Play.
Force-close and reopen the app.
Restart your phone — a stale network state can cause crashes.
Reinstall the app if crashes persist after updating.

App shows stale or incorrect data

If the app shows old speed stats or an obstruction map that doesn't update, the data cache may be stale. Pull down to refresh on most screens, or force-close and reopen the app. For obstruction data, remember the map needs up to 12 hours to fully populate.

Can't log in to the app

1Confirm you're using the email linked to your Starlink account.
2Use the 'Forgot password' link to reset if needed.
3Check for a confirmation email if you just created the account.
4Try logging in on starlink.com in a browser to isolate app vs account issues.

The Starlink dish and router work independently of the app. If the app is down but your internet works, you can manage most settings at starlink.com in a browser as a fallback.

When to contact support

If the app won't detect the dish after confirming Wi-Fi connectivity, force-closing, and restarting both the router and your phone, the issue may be a dish or router problem rather than an app problem. Contact official support through starlink.com.

Frequently asked questions

Why won't the Starlink app find my dish?

Almost always because your phone isn't on the Starlink Wi-Fi network. Confirm you're connected to 'Starlink' Wi-Fi (not cellular), stand close to the router, force-close and reopen the app, and restart the router if needed.

Does Starlink work without the app?

Yes — the dish and router work independently. The app is needed for initial setup and is the easiest way to monitor and manage settings, but you can also manage your account at starlink.com in a browser.

How do I fix a crashing Starlink app?

Update to the latest version, force-close and reopen the app, restart your phone, and reinstall the app if crashes persist. Stale network state on the phone is a common cause of crashes.

Try these common fixes first

Power-cycle the whole system

1.Unplug the Starlink router from power.
2.Wait at least 60 seconds.
3.Plug it back in and wait 2–5 minutes for reconnection.
4.Run a speed test in the Starlink app.

Rescan for obstructions

1.Open the Starlink app.
2.Go to Settings → Obstructions.
3.Wait for the 12-hour scan to populate.
4.Move the dish to a spot with less than 2% obstruction.

Check for cable damage

1.Inspect the dish cable for kinks or cuts.
2.Reseat both ends firmly.
3.Replace any damaged cable with an official Starlink replacement.
4.Confirm the dish shows 'Online' in the app.

Still stuck? Ask SkyBeam Helper in the bottom-right chat for a fast answer.

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