Starlink No Signal
Dish won't connect or shows offline.
A Starlink dish showing 'No Signal' or stuck 'Offline' is usually one of a handful of fixable causes: power, cable, obstructions, or account status. This page walks through diagnosing each in order, from the easiest checks to the ones that need a support ticket.
Key takeaways
- Start with a power cycle — it fixes a surprising number of 'no signal' issues.
- Inspect and reseat the cable at both ends; cable faults are a top cause.
- Confirm your account is active and the service address is correct.
- If the dish is physically damaged or none of these work, contact official support.
What 'No Signal' means
When the Starlink app shows 'No Signal' or the dish stays 'Offline', it means the dish can't establish a link to any satellite. This is different from slow speeds or dropouts — the dish isn't connecting at all. The cause is almost always power, cabling, a physical obstruction blocking the entire sky view, or an account issue.
Step 1: Power-cycle the system
- 1Unplug the Starlink router from power.
- 2Wait at least 60 seconds.
- 3Plug it back in and wait 2–5 minutes for the dish to re-orient and reconnect.
- 4Check the app — if it shows 'Online', the issue was a transient lock-up.
Step 2: Inspect the cable
The cable between the dish and router carries both data and power. A loose, kinked, or damaged cable is a leading cause of 'no signal.'
- 1Check both connectors are fully seated — they should click into place.
- 2Inspect the full cable run for kinks, cuts, or animal damage.
- 3Unplug and reseat both ends firmly.
- 4If the cable is damaged, replace it with an official Starlink cable — never splice.
Step 3: Check for total sky obstruction
If something is now blocking the entire dish view (new construction, a tarp, heavy snow accumulation), the dish can't see any satellites. Visually inspect the dish and clear any physical blockage.
Step 4: Confirm your account is active
- 1Log in to your Starlink account in the app or on starlink.com.
- 2Check that your service plan is active and your billing is current.
- 3Verify your service address is correct.
- 4If your account is suspended, follow the reactivation prompt.
If the dish has visible physical damage (cracked face, water ingress, bent mast), don't attempt repairs — contact Starlink support for a replacement under warranty if applicable.
When to contact official support
If you've power-cycled, reseated the cable, confirmed no total obstruction, and verified your account is active — and the dish still shows no signal — open the Starlink app, tap Support, and contact the official team. There may be a hardware fault that needs replacement.
Frequently asked questions
Why does my Starlink say no signal?
How do I fix Starlink no signal after a storm?
Will Starlink replace a dish with no signal?
Try these common fixes first
Power-cycle the whole system
- 1.Unplug the Starlink router from power.
- 2.Wait at least 60 seconds.
- 3.Plug it back in and wait 2–5 minutes for reconnection.
- 4.Run a speed test in the Starlink app.
Rescan for obstructions
- 1.Open the Starlink app.
- 2.Go to Settings → Obstructions.
- 3.Wait for the 12-hour scan to populate.
- 4.Move the dish to a spot with less than 2% obstruction.
Check for cable damage
- 1.Inspect the dish cable for kinks or cuts.
- 2.Reseat both ends firmly.
- 3.Replace any damaged cable with an official Starlink replacement.
- 4.Confirm the dish shows 'Online' in the app.
Still stuck? Ask SkyBeam Helper in the bottom-right chat for a fast answer.